101 CRM - CRM for Small Business Teams, Contact Management Software, CRM London
101 CRM (Customer Relationship Management)
Are you scribbling customer information on bits paper?
Is your Sales team managing sales tasks on spreadsheets?
Is your team finding it hard to track customer complaints or support issues? – STOP, Start using 101 CRM.
CRM involves maintaining the relationships you have with current and future customers across the whole of your Small Business Team.
Benefits of CRM for Small Business
Track Sales: Create opportunities, tasks and milestones on potential sales. Automatically prioritise which Sales Opportunities are more important.
Create reminders for call backs, product updates and requests for information from potential customers, better still do it all automatically.
Superior Email Marketing: Send targeted campaigns to specific customers, sales opportunities or opt-in clients. See opens, forwards and click through rates along with advanced reporting on spend and return on Investment.
Automate Workflow: Automatically process leads, opportunities, product information requests, support requests and marketing responses with clear validation.
Share Customer Information: Share customer conversations with all staff and avoid embarrassing moments when one of your employees does not know your best customers history.
Marketing That Counts: Build advanced marketing campaigns that target specific customers, Sales Opportunities and measure results in real time with advanced reporting capabilities.
Offer Customer Support: Provide all your customers with excellent customer support with our state of the art customer support ticketing system.
Your organisation will be able to link customer support tickets with customer accounts, products, sales stage and sales opportunities.
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